What Ari Galper said:

I've been doing this business for 4 or 5 years and I've never measured a call before. I never recorded calls or tracked which marketing sources they came from. I just took the call…

What Marie Hogan said:

We’ve been using call measurement for 6 months. It’s been very valuable to our practice.

What Will Brooks said:

Ryan, I wanted to tell you how grateful we’ve been for your call measurement service. We’ve been using it in conjunction with our website and online marketing.

Using web forms and analytics we’re able see who’s requesting information and we’re tracking response online, but with call measurement it’s been invaluable to see who’s calling from each page and how those leads are being handled.

Each month we listen to our sales consultants calls and we’re seeing great results by focusing on our online marketing in conjunction with our telephone sales process.

I would highly recommend your service to other businesses who are trying optimize their marketing campaigns and sales effort.

What Connie Kadansky said:

I help people overcome sales call reluctance, whether they’re taking inbound calls or making outbound prospecting calls, and in my practice I highly recommend people record their calls to improve performance.

Like an athlete video tapping their game performance and watching what they’re doing well and what they can improve on, recording and reviewing calls in business is no different.

New Call Solutions has the system that is easy to use and allows you to go back and review inbound and outbound calls, email calls and make notes on calls to improve performance.

They’re easy to work with and I highly recommend them.

What Matthew Lee said:

As a student of “Kennedy Style” direct marketing this is one of the most valuable tools I’ve used to measure and improve results.

I was able to accurately pin point how to handle my marketing campaigns using your call measurement program. Before, I didn’t know exactly how many leads were coming over the phone and I didn’t know how those leads were being handled by my call center.

After listening to calls from your call report I realized I was losing leads. I hired the call center to qualify leads for me because I simply can’t take every call, but after listening it was clear, leads I could have qualified for appointments weren’t being “teed-up” for me.

Because I was measuring my calls I was able to course correct my marketing campaign within a week, which before would have taken 3-6 months. I would say my return on investment from your program is infinite. I’ll never run another marketing campaign with out using your call measurement system.

What Gary W. Capone said:

We started using New Call Solutions when we expanded our recruiting team. We wanted a solution that would allow us to record calls from our new recruiters to assist in their training. The solution provided by New Call Solutions was exactly what we needed. We were able to record a selection of calls from each new hire and review their performance.

This did three key things for us. First, it gave us the ability to evaluate the performance of our new hires. Second, we were able to help our new hires get better by providing constructive feedback. Finally, reviewing calls with our team helped build their confidence as they heard calls from their peers.

The end result was that all three of our new hires got up to speed faster than we expected and have been more successful than we thought.

What Markham Bromfield said:

I’ll never run another ad without putting in a call measurement number. I was shocked to see how many calls my fence painting ad actually generated after the first month.

I went back to my ad rep and got them to cut the price of the ad in half. I’m doing this with all of my advertising now. I wish I had done this sooner.

The money I’ve saved in advertising has easily paid for your service. I highly recommend using this tool to hold ad publisher accountable for the results they promise.

What Lisa Wilson said:

We use New Call Solutions call measurement to track and record all of our inbound and outbound calls.

We take hundreds of phone calls each day for our elite list of answering service clients and this easy web-based system has given us the ability to monitor everything. As a boutique answering and Remote Receptionist service, we didn’t have a way to easily monitor all of our call activity.

With New Call Solutions reporting system we can see total call volume for all of our clients and we have an accountability tool to protect ourselves from any disputes about phone messages. This system has been a real life-saver on more than one occasion, not to mention has made our lives a lot easier.

I would highly recommend any call center or business managing high call volume to use New Call Solutions. I depend on it a great deal and could not do my business without it now.

What Mitch Eichner said:

Unless you have an infinite source of marketing dollars to spend I don’t know how anyone in today’s day and age can afford not to be using call measurement numbers in their sales and marketing campaigns.

Part of our business deals with using direct marketing to get in touch with key decision makers in large retail companies. On all of the direct marketing campaigns we run we put call measurement numbers in our mailers and we’re constantly split testing to see which pieces generate the most response.

I think running any kind of campaign without putting a measurement tool like this in place is just plain stupid. You can’t possibly have a clue about what’s really working without measuring it.

Recently we started using the outbound system to record our follow up activity with the leads we’re generating from our direct marketing campaigns and that’s been a tremendous help from a sales perspective.

Because our sales cycle is long , having a record of the entire sales process from start to finish helps us reduce the time it takes to close a sale, ensures we stay on track with our recommendation for each prospect and gives us a training model for sales reps.

I love your product. Keep up the good work.

What Grey Vick said:

I’m able to track exactly where our calls are coming from and I’m getting more leads because I’m able to salvage opportunities that our call center missed…this is a big deal for us because these missed opportunities are worth $15K to $20k each.

I also paid to do a door-to-door leave behind campaign and found it was my most successful marketing strategy yet. The key to making that work was being able to convert those warm calls into appointments, which we did after changing call centers thanks to call measurement.

Advertising cost way too much for me to just sit back and hope things are working, so this is extremely valuable.

I would definitely tell people to use your service if they’re spending money on advertising to generate calls.

What Eddie Cruz said:

This is just to inform you that our company is having a great experience with the call measurement tools provided by New Call Solutions.