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What Clients Say About Us
AACS Call Center
Lisa Wilson
President
AACS Call Center
Greensboro, NC

Here's what Lisa said:

We use New Call Solutions call measurement to track and record all of our inbound and outbound calls.

We take hundreds of phone calls each day for our elite list of answering service clients and this easy web-based system has given us the ability to monitor everything. As a boutique answering and Remote Receptionist service, we didn’t have a way to easily monitor all of our call activity.

With New Call Solutions reporting system we can see total call volume for all of our clients and we have an accountability tool to protect ourselves from any disputes about phone messages. This system has been a real life-saver on more than one occasion, not to mention has made our lives a lot easier.

I would highly recommend any call center or business managing high call volume to use New Call Solutions. I depend on it a great deal and could not do my business without it now.

See More Clients

24 Ways to Use Call Measurement

1. Track your advertising response rate and hold ad publishers “feet to the fire” for results – see a demo.
2. Record incoming calls for quality assurance - see a demo.
3. Track your outbound sales calls to ensure reps are making consistent quality sales calls – see a demo.
4. Track calls that come from your website – see a demo
5. Track calls that come from your website advertising or pay per click campaigns – see a demo.
6. Review calls for training and development – see a demo
7. Discover exactly how many calls result in sales, which need follow-up and which are bad leads – see a demo
8. Monitor a third-party call center or remote receptionist – see a demo
9. Hold your internet marketing department or vendor accountable for results – see a demo
10. Let your salespeople know exactly where calls are coming from before they ever pick up the phone – see a demo
11. Create sales scripts from actual sales calls – see a demo
12. Create outbound call campaigns for each salesperson and track their progress
13. Monitor how many return phone calls your salespeople get from the voice mails they leave – see a demo
14. Capture the names, mailing addresses and phone number of people who call your business – see a demo
15. Route calls to your top sales performers, so they get the first chance at lead opportunities – see a demo
16. Send a pre-recorded voice message to a list of qualified prospects – see a demo
17. Salvage missed calls – see a demo
18. Let salespeople and customer service staff listen to their own calls – see a demo
19. Map which states and zip codes most of your calls come from – see a demo
20. Create special referral hotlines and track your referral response rate – see a demo
21. Schedule calls to route to a cell phone or call center after hours – see a demo
22. Route calls to various locations based on area code – see a demo
23. Route calls to various locations based on extensions – see a demo
24. Use click-to-call buttons to track calls from the web – see a demo

 

 



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